SAP Support

KochaSoft has been supporting many SAP customers with tailored SAP application management services. We have several contented long-term customers making use of our support services year after year, enjoying the following benefits:

• Reliable attrition-proof support
• In-house teams with more bandwidth to work on strategy and planning
• Lowered operating costs
• Readily-scalable teams based on demand
• 24X7 Support
• Proactive application maintenance
• Well-monitored systems

Customers have total flexibility in defining the support structure they need based on their in-house team’s composition and strengths, organizational policies, and budgets. The KochaSoft team will interact and work together with the in-house teams, relieving them from the burden of daily work so they can focus on strategic projects and long-term objectives.

KochaSoft offers the following SAP support services on site, offsite, offshore, or in any combination that best fits the needs of the customer.

• Functionality enhancements
• Configuration of new business processes/modules
• Level 2, 3 application help desk
• Technical development
• Building interfaces and integration with 3^rd party products
• SAP Basis administration of all SAP systems in the landscape
• Installation of new SAP instances
• OS/DB migrations
• Moving systems to the Cloud
• SAP application patching and maintenance
• Troubleshooting and issue resolution
• Data volume management
• Staff augmentation

KochaSoft has robust mechanisms and processes in place to quickly engage with the customer, get knowledge transfer, and provide support in the shortest possible time. Support managers ensure a smooth transition by frequently reviewing the work with the customer.

KochaSoft has over a decade of experience in providing onsite and remote support services. At KochaSoft we understand the nuances of remote support and we build tools, processes, management supervision, and feedback mechanisms to make every support contract effective and reliable.