In the dynamic world of IT, businesses need support that is not only reliable but also proactive and cost-effective. Traditionally, many organizations have relied on vendor-supplied support like Microsoft Unified Support for their IT needs. However, it's time to challenge the norms and consider a more innovative approach. Our comprehensive support services offer a compelling alternative, providing 40-50% lower costs and a proactive support model that can revolutionize your IT operations.
Current challenges with traditional support models
Current models operate on a reactive approach. This means that when an issue arises, you need to call the support team, explain the problem in detail, and wait for a resolution. While this approach can address immediate concerns, it often leads to longer resolution times and increased frustration and business impacts. Additionally, the costs associated with traditional support models, including Microsoft Unified Support, can be substantial, especially for businesses with complex IT environments.
A proactive, modern approach
Our comprehensive support services are designed to be proactive. They ensure potential issues are identified and resolved before they impact your operations. Here are some key benefits and features that should be considered when reviewing support requirements:
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Proactive engagement
Having our engineers actively monitor your IT environment, learning its intricacies and anticipating potential issues; marks a shift from today's reactive approach. This proactive model minimizes downtime and enables faster resolution times, with improvements averaging around 75% as a result of our in-depth knowledge of your landscape.
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24x7 monitoring and management
We offer round-the-clock monitoring and the ability to patch and manage your operating systems. This ensures that your IT infrastructure is always up-to-date and secure, providing peace of mind and uninterrupted operations.
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Tailored solutions
Our support team takes the time to understand your unique business needs and IT infrastructure. This personalized approach allows us to provide solutions that are specifically tailored to your organization, enhancing efficiency and productivity.
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Flexibility and adaptability
We pride ourselves on the flexibility of our services. We can integrate our IT Service Management (ITSM) tool with yours and customize reporting based on your business needs. This ensures that our support aligns perfectly with your operational requirements.
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Value creation
By switching to our support services, you can expect to reduce your IT support costs by 40-50%. This significant cost saving can be redirected to other critical areas of your business, driving growth, innovation and increasing value.
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Transparency
Having the ability to make data-driven decisions based on what is actually happening in your landscape is essential to achieving long-term success. During transition, our team provides weekly updates to ensure transparency and alignment. After the transition, these updates shift to monthly, with quarterly executive briefings offering insights and opportunities for feedback.
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Escalation when required
We maintain the ability to escalate issues with Microsoft, ensuring access to Azure or other specialized services is achievable when required.
Key considerations for making a change
While the benefits of our comprehensive support services are clear, there are some key considerations to keep in mind when considering transitioning:
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Assessment
Conducting a thorough evaluation of your IT environment, learning how you operate, and identifying opportunities for enhancements are critical for a successful long-term engagement. Our framework includes taking the time to learn and assess your landscape to provide the proactive engagement you are looking for.
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Change management
Implementing an enhanced support model requires effective change management. Our engagement process works with your stakeholders to facilitate a smooth transition through communication and process creation.
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Integration
Simplifying collaboration and enhancing transparency are key to reducing response times and enabling effective data-driven decision-making. Our services are designed to integrate seamlessly with your existing IT systems and processes, acting as an extension of your team and providing an integrated experience
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Continuous improvement
Proactive support is ongoing, and the drive for operational excellence is never done. Having a partner that provides transparency across all services is essential to improving support and enabling business outcomes. Equally important is a partner that continues to learn, adapt, and evolve as your business grows.
Challenging the norms of IT support by not renewing Microsoft Unified Support and opting for our comprehensive support services can lead to optimized costs, quicker resolution times, and enhanced security. With a proactive approach, 24/7 monitoring, and personalized solutions, we are committed to helping your business thrive in the digital age. Make the switch today and experience the difference our comprehensive support services can make.
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