Expanding on my last article, in which I discussed “
Challenging IT Norms”, I wanted to provide more insights into what it means and why it is essential to shift to proactive management with automated response instead of the traditional reactive model of “call me when it breaks.”
The cost of an IT outage varies from company to company, with
studies estimating the average cost from $5600 to $9000 a minute. Regardless of the actual cost per minute, we can all agree that outages are costly not only in terms of impact on business operations but also in terms of lost productivity due to teams reacting to the outage instead of delivering value to stakeholders.
The operational struggles with reactive management can lead to several challenges that can compound over time, increase cost and risk, including such items as:
1.
Burnout
Dealing with unplanned outages and reacting to issues constantly creates a stressful, unfulfilling environment for IT staff and limits opportunities for career growth and skill development.
2.
Lack of agility and adaptability
Continuously reacting to events, “fighting fires,” reduces an IT organization's ability to clearly see changing business requirements. This results in a compounding effect of being reactive to business requests due to continued reactivity to supporting IT services.
3.
Loss of credibility
Unplanned events and the significant IT personnel time spent addressing them lead to customer frustration and create an environment where IT isn't seen as a strategic partner in enabling business outcomes.
Forward-thinking organizations leverage not only observability solutions that drive end-to-end insights across their landscape, but they also integrate them into automation platforms to automatically identify, remediate, and, if required, escalate to a human to prevent unplanned outages from taking place. This approach ensures optimal system performance, enhances security, and minimizes downtime, offering a level of service that reactive models cannot match and includes such benefits as:
1.
Increased system performance and reliability
This ensures system resources are effectively managed, allows services to perform as expected, and reduces the likelihood of unplanned events.
2.
Optimized cost
Predicting and addressing failures before they happen allows labour and capital costs to be forecasted with greater certainty, increases transparency, and provides opportunities to make data-driven decisions.
3.
Increased value generation
The role of IT is not to fix IT issues, but to enable business outcomes that, in turn, generate value for the organization it serves. By unlocking human capital, greater focus can be directed toward activities that truly matter.
Our managed service offerings for
Infrastructure &
Application services, along with
Comprehensive Support Plus, all include 24x7 monitoring capabilities, where we introduce new capabilities or extend our customers' existing ones, shifting to a proactive management approach.
Kochasoft has partnered with Zabbix, a powerful open-source monitoring solution that combines enterprise-level observability with flexibility, all at a highly affordable price.
Leveraging Zabbix or our customers' existing observability solution, we extend capabilities by integrating with
Red Hat's Ansible Automation Platform using Event-Driven Ansible. This allows for the creation of automated responses to reduce manual effort, supported by a continuous learning process that increases automation and drives proactive management practices.
Our approach provides flexibility and is highly adaptable, ensuring the best outcomes for our customers.
Challenging how IT services are managed by shifting to proactive management practices enables IT organizations to change the narrative from simply providing services to becoming true business enablers. Partnering with Kochasoft allows our customers to do just that: unlock value and drive business outcomes.
